ItemMaster, Inc. (“ItemMaster”) takes the privacy and security of our clients and their customers seriously. ItemMaster provides this Internet Privacy Policy because our clients and their customers have a right to know what information we collect, how it is used, and how it is protected. This Privacy Policy and the Terms of Use on our site outline the terms and conditions under which you use our website and products. Use, collection, and disclosure of your information will be governed by the terms of this Privacy Policy. This policy may be amended from time to time and was last updated on November 16, 2018.

Information Collection and Use

Personal data processed by ItemMaster shall not be kept for longer than is necessary for the intended processing or legal purposes. Clients and customers have the right to request that their information be deleted, and once the request has been verified the data will be deleted within 30 days.

Information We Collect

As part of our normal business practice, we collect and use information the User voluntarily provides to us. Information such as the User’s name, phone number, email address, and other pertinent contact information is collected for the following purposes:

  • Product Related Data:
    • Product Use, Product Experience and Product Improvement
  • Business Related Data:
    • Customer Support
    • Business Operations
    • Communication and Marketing

Uses of Customer Information

Your email address is used only to send email that was requested. ItemMaster follows an opt-in permission-based email enrollment policy. ItemMaster will not send unsolicited, bulk or commercial offers, or advertisements. All emails contain links on how to unsubscribe from the client list. If you have any questions or feel that you received unsolicited email or an unsolicited SMS message please contact us at privacy@itemmaster.com.

ItemMaster will use personally identifiable information to contact you when responding to email support requests and other direct requests for information from ItemMaster. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

Information Sharing and Disclosure

In the event of a sale, merger, consolidation, liquidation, reorganization, or acquisition, we may transfer your information. In that instance, any acquirer will be subject to our same obligations under this Privacy Policy, including your rights to access and choice. We will notify you of the change either by sending you an email or posting a notice on our website.

Service Providers

We use third parties such as Salesforce.com, Marketo and Google Analytics and other vendors that support marketing communications, reporting and analytics. When you sign up to receive emails, we will share your information with our service providers so that they may help us provide our services to our clients. Such third parties are prohibited from using your personally identifiable information for any other purpose.

Disclosure Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to (a) protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our company; (b) protect and defend ItemMaster’s rights or property or the users of our services, and (c) act under demanding circumstances to protect the personal safety of users of our services or the public.

Opt-out/Unsubscribe

If you no longer wish to receive our communications, you may opt-out of receiving them by following the instructions included in each communication or by emailing us at privacy@itemmaster.com, please include your email address in the body of the message as well as writing the word, “unsubscribe” in the subject line.

Alternatively, you may contact us at: 877-443-5049 or mail the information to ItemMaster mail the information to ItemMaster Inc, Attention: We Work/ItemMaster Privacy Dept., 1875 K St NW, Washington DC 20006

Cookies

ItemMaster places a “cookie” on the browser of an ItemMaster.com user’s computer to store and track information about how you interact with our website and allow us to remember you. Cookies are information files that your web browser places on the hard drive of your computer when you visit a website. Cookies were designed to help a web site recognize the prior visits to a site made by a user’s browser. Cookies cannot damage user files, pass on computer viruses, capture e-mail addresses or read information from a user’s hard drive.

We use this information in order to improve and customize your browsing experience and for analytics and metrics about our visitors both on this website, our products and other media. For example, when you navigate to ItemMaster’s website, ItemMaster stores your unique information, and the time you navigated to our page, in a cookie on your hard disk. This cookie allows you to move from page to page at the site without having to sign in again on each page.

Our website and other online resources also collect basic information about you which does not directly identify you but may correspond with you or a certain device. This information helps us learn more about how our website and online resources are used. This information also enables us to deliver information tailored to your interests and preferences. For example, we may collect the Internet Protocol address assigned to your computer by your internet service provider. This address may change each time you connect to the internet (a “dynamic” IP address) or it may remain the same (a “static” IP address.)

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. You will also have the opportunity to accept or decline cookies in a browser pop-up. If you choose to decline cookies, you may not be able use some features of ItemMaster’s website and services that depend on cookies.

Links to Other Sites

Emails that we send on a client’s behalf may contain links to other sites that are not owned or controlled by ItemMaster. Please be aware that ItemMaster is not responsible for the privacy practices of such other sites and do not exercise authority over such web sites. ItemMaster therefore assumes no responsibility for the privacy and data collection policies and procedures of such linked web sites, nor for the content or reliability of such web sites. If you choose to access a third party web site, you do so at your own risk.

Your Rights

You have the right to access the personal information that we hold about you. This may be called a ‘Subject Access Request’. If you make a request for your information we will provide it to you or your designated agent free of charge within a reasonable timeframe.

Before providing personal information to you or your designated agent on your behalf, we may ask for proof of identity and sufficient information about your interactions with us that we can locate your personal information.

If any of the personal information we hold about you is inaccurate or out of date, you may ask us to correct it or correct, update, delete, or deactivate it yourself by making the change on our member information page or by emailing our Customer Support at privacy@itemmaster.com or by contacting us using the contact information listed below.

You have the right to object to us processing your personal information if we are not entitled to use it any more, to have your information deleted if we are keeping it too long, or have its processing restricted in certain circumstances.

If you would like to exercise any of these rights or lodge a complaint, please contact us using the information as set out below.

Data Security

We will retain a copy of your information in accordance with law and for only so long as necessary to provide you with high quality and consistent services including marketing services and account information.

ItemMaster has put in place certain technological and procedural security functions in order to protect the personal information it collects, uses or transfers from loss, misuse, alteration or destruction. ItemMaster uses firewalls to help prevent outside parties from accessing our database server through the Internet, and physical access to the database server is restricted to authorized individuals.

When transferring personally identifiable information to and from third parties ItemMaster uses a TLS layer secured by public key cryptography to secure all application-based traffic in addition to ensuring that role-based access is controlled to prevent unauthorized access to data. All customer access to ItemMaster’s platform is done over HTTPS.

Information collected by our website or transferred to us from other sources will be processed in the United States and India.

Changes in this Privacy Statement

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will publicize such changes by means of a notice on our home page by providing thirty (30) days’ notice to you by displaying a prominent notice, in all caps, above the text of the Privacy Statement.

Contact Us

If you have any questions or suggestions regarding our privacy policy, please contact us: